LETTER TO THE EDITOR: An open plea to councillors

14 February 2025

I am writing to express my concerns regarding the recent Council meeting (10 February, 2025) and the decision to implement an 87.05% rate increase. While I recognise the necessity of a rate adjustment to address critical infrastructure needs, including the pool, I strongly object to the scale of this increase within such a short timeframe and the process by which the decision was reached. The necessity for a rate rise would have been evident at least 12 months ago or more and yet the NSC elections were held in September without the electorate having an indication of the financial ‘crisis’.

I raise the following points for your consideration and reflection.

The process which resulted in the decision for the Special Rate Variation (SRV) 

While most in attendance agreed that a rate increase is necessary, there was a clear and repeated concern that alternative financial adjustments—such as phased increases over a longer period—had not been sufficiently explored. It is strongly felt, and was expressed by speakers, that the Council has not explored other options, such as refining spending. Yet, there was no acknowledgment of this valid concern from the majority of Councillors, further reinforcing the belief that the decision was predetermined and that public input was disregarded.

The lack of empathy and compassion from the Councillors towards those present at the meeting.

As someone with extensive experience in communication, I was struck by the lack of acknowledgment of those present from the Councillors—particularly those in favour of the increase—toward the frustration and anxiety expressed by ratepayers. Effective communication is not just about presenting facts and justifications but also about demonstrating empathy and understanding. Many in the community feel unheard, and this absence of recognition only deepens their frustration and erodes trust.

Would it not have been beneficial for you, Mayor Baker, or any of the Councillors to openly acknowledge the community’s concerns during the meeting? A simple recognition of the fears and financial anxieties of residents could have gone a long way in fostering goodwill, even in the face of difficult decisions.

The disconnect between the council and the community was glaring as heartfelt concerns and justified anger were met with a lack of responsiveness. This disregard has left many feeling isolated and powerless, reinforcing the perception that the council is unapproachable and disconnected from its constituents.

It was evident that some residents are genuinely worried about their ability to afford this increase. The phrase “fait accompli” was mentioned multiple times by the attending crowd, underscoring the widespread feeling of powerlessness among constituents. This is a serious issue that deserves more than just a passing acknowledgment—it requires a commitment to transparent, inclusive decision-making in the future.

The vilification of past Councils and former Councillors

It was disappointing to witness some Councillors devote significant time in defending their positions by attributing the Council’s current financial challenges solely to past administrations. Criticising former Councillors who were not present to respond, was both unproductive and disheartening. Such actions do little to build confidence in the council’s leadership. Furthermore, the targeting and denigration of those Councillors opposed to the SRV by those supporting it is totally unacceptable behaviour from the leaders of our community, who represent the public.

While the rate increase may now be inevitable, the Council must recognise that how it communicates such decisions is just as important as the decisions themselves. Respectful and compassionate engagement with the community should always be a priority.

I urge the Council to reflect on its approach and commit to a more inclusive and empathetic process in future interactions. Genuine understanding and open dialogue will not only help rebuild trust but will also lead to a more cooperative and engaged community.

Thank you for your attention to this matter.

Felicity O’Brien